"Hello, Brooklyn Public Library."
"Hello, I have a question. Are you open today?"
"Yes, we're open today."
"Then why are you closed?"
"What do you mean?"
"The doors are locked. It's dark inside."
"What's the address where you are?"
"What's the address where you are?"
"[Address.]"
"That's exactly where I am."
"Okay, well, I don't know what to tell you, I'm here right now and the doors are open. I think you may be at another location, but I couldn't say unless you give me more details on where you are."
Anyway, we kept talking until the patron figured out she was at another location, but that was a rather surreal moment.
"Hello, I have a question. Are you open today?"
"Yes, we're open today."
"Then why are you closed?"
"What do you mean?"
"The doors are locked. It's dark inside."
"What's the address where you are?"
"What's the address where you are?"
"[Address.]"
"That's exactly where I am."
"Okay, well, I don't know what to tell you, I'm here right now and the doors are open. I think you may be at another location, but I couldn't say unless you give me more details on where you are."
Anyway, we kept talking until the patron figured out she was at another location, but that was a rather surreal moment.