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25/8/09 07:14Dear HP,
Why would you auto-subscribe someone to your newsletter when they submit a service request? Oh, my computer broke so quickly, I guess it's time to buy another one just like it? A customer who has just sent a computer in for repairs after merely four months of use is not a captive audience; it's a rage-filled audience.
Why would you auto-subscribe someone to your newsletter when they submit a service request? Oh, my computer broke so quickly, I guess it's time to buy another one just like it? A customer who has just sent a computer in for repairs after merely four months of use is not a captive audience; it's a rage-filled audience.