Obligatory Amptoons link
I only read customerssuck every couple of months, so I'm going to guess that it was a coincidence that a couple of the recent entries boiled down to "... And he/she implied (or said outright) that I was being racist by enforcing store policy!" Which prompted me to think about the times I've dealt with that, as a librarian. Especially when it comes to #4 on the Amptoons list - "Let occasional unfair accusations roll off your back." Key word here, occasional. You still have to consider it seriously and without defensiveness, and let enough time go by to reconsider whether you acted the way you'd have wanted to act.
( Cut for length )
Since then I've gotten much better at dealing with people. My social skills were pretty much at zero to start out with, so it wasn't exactly fair to expect people to telepathically intuit that I was quiet and surly to everyone no matter what their race...
I only read customerssuck every couple of months, so I'm going to guess that it was a coincidence that a couple of the recent entries boiled down to "... And he/she implied (or said outright) that I was being racist by enforcing store policy!" Which prompted me to think about the times I've dealt with that, as a librarian. Especially when it comes to #4 on the Amptoons list - "Let occasional unfair accusations roll off your back." Key word here, occasional. You still have to consider it seriously and without defensiveness, and let enough time go by to reconsider whether you acted the way you'd have wanted to act.
( Cut for length )
Since then I've gotten much better at dealing with people. My social skills were pretty much at zero to start out with, so it wasn't exactly fair to expect people to telepathically intuit that I was quiet and surly to everyone no matter what their race...