It's so nice to feel listened to

The email that IHG Rewards Club sent to me after I attempted to impress upon them that I was getting marketing emails from them that were meant for a COMPLETELY DIFFERENT PERSON WHO SHARES MY NAME, that I had NEVER signed up for IHG Rewards Club and never would, and that I had no interest in ever doing business with them (which may be difficult because IHG owns Holiday Inn and various other megachains, but when I make up my mind to do something - !)

Hello Mr. Horner,

Thank you for your e-mail.

Foremost, please accept our apologies for any inconvenience this matter may have caused.

Please know that as a service-oriented company, we are taking your complaint seriously. We understand and appreciate that as a loyal customer, you think highly of our company and so it is our commitment to live up to the high standards of service you have grown accustomed to receive from us.

Your comments have been recorded and we have shared them with the management staff of the IHG Service Center, which will in turn pass them on to our corporate executives that make decisions pertaining to future enhancements of our program.

Thank you for your patience and understanding with this matter. Should you need further assistance, please feel free to contact us directly.

Sincerely,

Sunshine E. Dino

As a loyal customer! I think highly of their company! The high standards of service I have grown accustomed to receive from them!

NO.

(I do end up staying at Holiday Inns a lot when I'm traveling for family stuff and my dad is paying, because he has loyalty points, but it would be an exaggeration to say that I have grown accustomed to high standards of service from them.)

You will note that the salutation is wrong. This is because the account belongs to the HUSBAND of a COMPLETELY DIFFERENT PERSON WHO SHARES MY NAME.